Home » Privacy Policy and Health Information Collection Statement
Innerlink Therapy is a private allied health practice operated by GEL Consultants Pty Ltd, providing Speech Pathology and Occupational Therapy services for children, adolescents, and adults.
At Innerlink Therapy, we respect the privacy of the individuals and families we support. We understand that clients and families trust us with personal and health information, and we take this responsibility seriously.
This Privacy Policy explains how we collect, use, store and protect personal information when you access our Speech Pathology and Occupational Therapy services, visit our website or communicate with our team.
Innerlink Therapy manages personal information in accordance with relevant Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Your Rights
You have the right to access the personal and health information held by Innerlink Therapy about yourself or your child.
Our Privacy Policy outlines:
– How to request access to or correction of your personal information
– How to make a complaint regarding a potential privacy breach
– How we manage and respond to such complaints
A copy of our Privacy Policy is available on request.
We collect information about you or your child for the primary purpose of providing high-quality allied health services. This includes:
– Conducting assessments, making diagnoses, and delivering therapy
– Supporting ongoing care through handover with other team members (as needed)
– Carrying out administrative functions (e.g., billing directly or via insurers/compensation agencies)
We are committed to only collecting relevant and necessary information to support your or your child’s care.
We will only disclose information to third parties with your written consent, including:
– Your GP or other healthcare providers involved in your or your child’s care
– Insurers or compensation agencies, when required for claims or return-to-work processes
We will never disclose personal information to commercial organisations.
You may receive relevant product or service information related to your or your child’s therapy. You can choose not to receive this information at any time by notifying us.
We do not share personal information with overseas recipients.
Security and Access to Records
All personal and health information is securely stored. Only authorised Innerlink Therapy staff have access to this information.
We take reasonable steps to ensure all records are accurate, complete, and up to date. You may request access to your or your child’s records, and if you believe any details are inaccurate, we will work with you to amend them.
We respect your right to privacy. However, if you choose not to provide necessary information, this may lead to:
– An incomplete understanding of your or your child’s needs
– Reduced accuracy in diagnosis or the effectiveness of treatment
We encourage open communication to ensure the best possible outcomes.
Your data
Innerlink Therapy stores your data securely on our internal servers or within our practice management system. Our practice management system stores all data within Australia and protects your information in accordance with Australian security standards.
For any questions, requests, or concerns regarding this policy or your or your child’s care, please contac
Innerlink Therapy
Shop 1, 41–43 Knox St, Belmore NSW 2192
Email: info@innerlinktherapy.com.au
Frequently Asked Questions
How does Innerlink Therapy protect my personal information? Innerlink Therapy protects personal information by using secure systems, appropriate access controls and professional privacy practices. We take steps to safeguard client information and maintain confidentiality throughout our services.
What information does Innerlink Therapy collect? We collect information needed to provide effective Speech Pathology and Occupational Therapy services. This may include contact details, health information, therapy goals, assessment information and funding details where required.
Can I request access to my personal information? Yes. Individuals and families can request access to the personal information Innerlink Therapy holds about them. We are committed to responding to privacy requests and ensuring information remains accurate and appropriately managed.