Choosing the right therapy provider is an important decision. Below are answers to some of the questions we are most commonly asked about our Speech Pathology and Occupational Therapy services at Innerlink Therapy.
What services does Innerlink Therapy provide? Innerlink Therapy provides evidence-based Speech Pathology and Occupational Therapy services for children, adolescents and adults. Our services include communication, speech, language, swallowing, feeding, AAC communication support, orofacial myology, occupational therapy, Functional Capacity Assessments, autism support, telehealth, group programs and home care package services.
Do I need a referral? No. Most clients can book an appointment without a referral.
However, if you are accessing Medicare-funded services or another funding program, a referral from your GP, paediatrician or specialist may be required.
Is Innerlink Therapy an NDIS Registered Provider? Yes. Innerlink Therapy is a registered NDIS provider delivering Therapeutic Supports for participants who are NDIA-managed, Plan-managed and Self-managed.
Can I claim Medicare rebates? Some clients may be eligible for Medicare rebates through a GP Chronic Condition Management Plan or other eligible referral pathways.
Do you accept private health insurance? Yes. If your extras cover includes Speech Pathology or Occupational Therapy, eligible in-clinic appointments can often be claimed using our terminal. Telehealth clients receive a receipt to submit to their health fund.
What ages do you see? We support people of all ages, including:
– Toddlers
– Preschool children
– School-age children
– Teenagers
– Adults
– Older adults
Our therapy is individualised to each person’s needs and goals.
What happens during the first appointment? Your first appointment usually includes:
– Discussing your concerns and goals
– Reviewing relevant medical or educational information
– Completing an assessment where appropriate
– Explaining the results
– Recommending therapy options
– Developing a personalised treatment plan.
What is Innerlink Therapy’s cancellation policy? Innerlink Therapy requires at least 2 business days’ notice if you need to cancel or change an appointment.
Please contact our Client Care Team by SMS, phone or email as soon as you know you cannot attend.
A 100% short notice cancellation fee applies if:
– you cancel with less than 2 business days’ notice
– you do not attend your appointment
– you are not available for a scheduled appointment.
If you cannot attend in person, please contact us as soon as possible. Where appropriate, we may be able to use your scheduled appointment in another way, such as:
– changing your appointment to telehealth
– providing consultation or liaison with other therapists or members of your support team
– preparing therapy resources or strategies to support your goals.
Alternative services will depend on your needs, the type of appointment and what is clinically appropriate.
For NDIS-funded services, short notice cancellations are managed in accordance with the applicable NDIS pricing arrangements and your Service Agreement.
Do you offer telehealth appointments? Yes.
Many Speech Pathology and Occupational Therapy services can be delivered via telehealth, allowing clients to access therapy from home or another convenient location.
Can I change my appointment to telehealth if I am unable to attend the clinic? Yes. If you are unable to attend your appointment in person, please contact our Client Care Team as soon as possible.
Where clinically appropriate, your appointment may be changed to a telehealth session so that you can continue to receive therapy from home.
Telehealth may not be suitable for every appointment or service. Your therapist will consider your therapy goals, the type of appointment and your individual needs.
If telehealth is not suitable, other options may be discussed, such as clinician liaison, parent or carer consultation, or preparation of therapy resources.
Please remember that Innerlink Therapy requires at least 2 business days’ notice to cancel or change an appointment. Short notice cancellation fees may apply if an appropriate alternative service cannot be provided.
Do you work with schools, preschools and aged care facilities? Yes.
Our clinicians regularly collaborate with the following to provide coordinated care:
– Schools
– Preschools
– Childcare centres
– Support coordinators
– Medical specialists
– Residential aged care facilities
– Community organisations
What conditions do you support? – Speech delays
– Language disorders
– Autism
– Developmental delay
– Stuttering
– Voice disorders
– Literacy difficulties
– Feeding difficulties
– Swallowing disorders
– Orofacial myology concerns
– Sensory processing differences
– Fine and gross motor challenges
– Executive functioning difficulties
– Functional daily living skills.
Where is your clinic located? Our clinic is located in Belmore, NSW, servicing families throughout Sydney and the Canterbury–Bankstown region. We also provide telehealth services for clients who cannot attend in person.
How do I book an appointment? Simply complete our online enquiry form, call our clinic or email our Client Care Team. We’ll guide you through the booking process and discuss the most appropriate service for your needs.