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Find answers to frequently asked questions about Speech Pathology and Occupational Therapy at Innerlink Therapy in Belmore, Sydney.

We support children, teenagers and adults across Canterbury-Bankstown, Sydney’s Inner West and surrounding suburbs.

Explore information about appointments, assessments, NDIS funding, Medicare rebates, private health insurance, telehealth and accessing our therapy services.

If you have additional questions or need help choosing the right service, our friendly Client Care Team is here to assist.

Our Therapy Services

What services does Innerlink Therapy provide?

Innerlink Therapy provides evidence-based Speech Pathology and Occupational Therapy services for children, teenagers and adults.

Our services include assessment and therapy for speech, language, communication, literacy, swallowing, sensory processing, emotional regulation, motor skills, executive functioning and everyday living skills.

We also provide Functional Capacity Assessments, AAC communication support, school visits, telehealth and group programs.

What ages do you see?

Innerlink Therapy supports people across the lifespan, including:

Toddlers and preschool children
School-aged children
Teenagers
Adults
Older adults

Assessment and therapy are tailored to each person’s strengths, needs, circumstances and goals.

What conditions and difficulties do you support?

Our Speech Pathologists and Occupational Therapists provide assessment and therapy for a range of needs, including:

Speech and language delays or disorders
Autism and developmental delay
Stuttering and voice difficulties
Literacy and social communication difficulties
Feeding and swallowing difficulties
Orofacial myology concerns
Sensory processing and emotional regulation difficulties
Fine and gross motor challenges
Executive functioning and attention difficulties
Everyday living skills and functional independence

Our team considers each person’s individual needs and recommends suitable assessment, therapy or referral options.

Do you work with schools, preschools and aged care facilities?

Yes. Where appropriate, our clinicians collaborate with schools, preschools, childcare centres, residential aged care facilities, support coordinators, medical professionals and other community organisations.

This collaborative approach helps support consistency and participation across everyday environments.

Learn more about our School Visits.

Do your therapists speak languages other than English?

Our Speech Pathology team includes clinicians who speak English, Arabic, Greek and Tagalog, subject to therapist availability.

We recognise the importance of supporting communication within a person’s home language and cultural context.

Please speak with our Client Care Team about your language preferences when enquiring.

Funding and Referrals

Do I need a referral to book an appointment?

No. Most clients can book Speech Pathology or Occupational Therapy appointments directly without a medical referral.

However, certain Medicare and other funded services require an eligible referral or supporting documentation before services commence.

Our Client Care Team can explain the booking process and what information may be required for your funding arrangement.

Is Innerlink Therapy a registered NDIS provider?

Yes. Innerlink Therapy is a registered NDIS provider offering Speech Pathology and Occupational Therapy services for eligible NDIS participants.

We support participants with NDIA-managed, plan-managed and self-managed funding, subject to their individual plans, available supports and applicable NDIS funding rules.

Our services may include assessments, individual therapy, functional recommendations and reports where appropriate to the participant’s disability-related needs and goals.

Learn more about our NDIS Speech Pathology and NDIS Occupational Therapy services.

Can I claim Medicare rebates for therapy appointments?

Some clients may be eligible for Medicare rebates for Speech Pathology or Occupational Therapy through a GP Chronic Condition Management Plan or another eligible Medicare referral pathway.

Eligibility, referral requirements, the number of available services and rebate amounts depend on the applicable Medicare arrangements.

Please let our Client Care Team know if you intend to use Medicare before your appointment so we can confirm the documentation required.

For more information, visit our Funding Options page.

Do you accept private health insurance?

Yes. Eligible Speech Pathology and Occupational Therapy appointments may attract private health insurance benefits where your extras cover includes the relevant service.

For eligible in-clinic appointments, we can generally process claims using our payment terminal. For telehealth appointments, we provide a receipt that you can submit to your health fund.

Coverage, rebate amounts and claiming conditions vary between insurers and policies. We recommend checking your entitlements with your health fund before your appointment.

Appointments and Policies

What happens during the first appointment?

Your first appointment helps your therapist understand your concerns, needs and goals.

Depending on the service, it may include:

Discussing your concerns and therapy goals
Reviewing relevant medical, developmental or educational information
Completing initial assessments or observations
Discussing findings and possible therapy approaches
Recommending appropriate next steps
Developing an individualised therapy plan where required

The assessment process differs between Speech Pathology and Occupational Therapy. Some assessments require additional appointments before results and recommendations can be finalised.

What is Innerlink Therapy’s cancellation policy?

Innerlink Therapy requires at least two business days’ notice if you need to cancel or change an appointment.

Please contact our Client Care Team by phone, SMS or email as soon as you know you cannot attend.

A short-notice cancellation fee of 100% of the scheduled appointment fee may apply when:

An appointment is cancelled with less than two business days’ notice
A client does not attend a scheduled appointment
A client is unavailable when the appointment is scheduled to take place

Where clinically appropriate and agreed with the clinic, alternative arrangements may be possible. These may include telehealth, parent or carer consultation, liaison with relevant professionals or other suitable therapeutic activities.

For NDIS-funded appointments, cancellation claims are subject to the applicable NDIS pricing arrangements and your Service Agreement.

Please contact our Client Care Team as early as possible to discuss your circumstances.

What if I cannot attend my appointment in person?

If you cannot attend the clinic, please contact our Client Care Team as soon as possible.

Where clinically appropriate, your therapist may be able to conduct your scheduled appointment via telehealth.

Telehealth is not suitable for every appointment or clinical need. Your therapist will consider your circumstances, therapy goals and the type of service required.

If telehealth is not appropriate, our team may discuss other suitable arrangements. Applicable cancellation terms will still need to be considered.

How do I book an appointment?

You can book or enquire about Speech Pathology and Occupational Therapy services by contacting our Client Care Team.

Phone: 02 8065 1197

Email: info@innerlinktherapy.com.au

Alternatively, complete the enquiry form on our Contact Us page.

Our team can discuss your therapy needs, funding arrangements, appointment options and the next steps in the registration process.

Locations and Accessing Therapy

Where is Innerlink Therapy located?

Innerlink Therapy is located at Shop 1, 41–43 Knox Street, Belmore NSW 2192.

We welcome clients from Belmore and surrounding Canterbury-Bankstown and Inner West suburbs, including Campsie, Lakemba, Punchbowl, Canterbury, Belfield, Croydon Park, Strathfield, Burwood and nearby areas.

School, preschool and community visits may be available depending on clinical needs, location and therapist availability.

Explore our Areas We Service page for more information.

Does Innerlink Therapy offer telehealth appointments?

Yes. Innerlink Therapy offers online Speech Pathology and Occupational Therapy services to suitable clients across Australia.

Telehealth may include assessment, individual therapy, parent and carer coaching, consultation and communication support, depending on the person’s needs and goals.

Our therapists assess whether telehealth is clinically appropriate and discuss the available options with you.

Learn more about our Telehealth Services.

Still Have Questions? Contact Innerlink Therapy

Our Client Care Team is available to help you understand our services, discuss funding options and guide you through the enquiry and booking process.